RMN Requests / Demande / Aanvraag

Follow the next steps to return products.

1. Complete the digital form completely.
2. SALTO will send you a RMN code (H1xxxxx) after the request has been approved.
3. Send the products labeled with the RMN code (H1xxxxx) to:
   

   SALTO Systems BV
   Schipluidenlaan 4
   1062 HE Amsterdam
   T. +31 (0) 206 353 100

Guarantee
By discovering the production date, you can easily check whether the products fall within the 5-year warranty.

This action can be performed with any PPD.

Standard warranty up to 3 years
SALTO will investigate the product and inform the partner whether it is a free (FOC) exchange under guarantee, or a replacement with costs.

Limited warranty up to 5 years
SALTO will deliver a new product, whereby the customer will receive a fixed discount percentage on the current MSRP (gross price). This only applies when it concerns non-visible defects.

Full information about the RMN procedure can be found in the partner agreement on the partner field.